Privacy Policy

1. INFORMATION COLLECTION

PoleProductions is the sole owner of the information collected on PoleProductions.ca.

2. ORDER

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address). This information is used for billing and quoting purposes. If we have questions or need additional details, the information is used to contact the user.
 
3. PROFILE

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that provides their viewing preferences. Consequently, collected information is tied to the users’ personally identifiable information to improve the content of the site for the user.
 
4. COOKIES

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and/or persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
 
5. LOG FILES

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may use a tracking utility that uses log files to analyze user movement.
 
6. COMMUNICATIONS FROM THE SITE

Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

7. SERVICE ANNOUNCEMENTS

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, users may not opt-out of these communications.

8. CUSTOMER SERVICE

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

9. SHARING

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

10. THIRD PARTY INTERMEDIARIES

We use an outside credit card processing company to bill users for goods and services and we can potentially use a third party company to ship your rentals. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

11. BUSINESS TRANSITIONS

In the event Pole Productions goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email or prominent notice on our Website prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our Notification of Changes section.

12. LINKS

This Web site contains links to other sites. Please be aware that we, Pole Productions, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

13. SURVEYS & CONTESTS

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes. 

14. PURCHASING HISTORY

In order for this Web site to enhance its ability to tailor the site to a user's preference, we combine information about the purchasing/rentals habits of users to create a personalized user profile.

15. NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the current privacy policy.

16. CONTACT INFORMATION

If users have any questions or suggestions regarding our privacy policy, please contact us here.